Privacy and Cookies Policy

Part 1: Personal information and privacy

  1. Introduction

1.1     We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

1.2     We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

  1. Collecting personal information

2.1     We may collect, store and use the following kinds of personal information:

(a)      information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b)      information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use;

(c)      information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication);

(d)      any other personal information that you choose to send to us;

2.2     Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

  1. Using your personal information

3.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2     We may use your personal information to:

(a)      administer our website and business;

(b)      send you non-marketing commercial communications;

(c)      send you email notifications that you have specifically requested;

(d)      send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(e)      provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(f)      deal with enquiries and complaints made by or about you relating to our website;

(g)      keep our website secure and prevent fraud;

(h)      verify compliance with the terms and conditions governing the use of our website;

3.3     If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4     We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

  1. Disclosing personal information

4.1     We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2     We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3     We may disclose your personal information:

(a)      to the extent that we are required to do so by law;

(b)      in connection with any ongoing or prospective legal proceedings;

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)      to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)      to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4     Except as provided in this policy, we will not provide your personal information to third parties.

  1. International data transfers

5.1     Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2     Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.

5.3     Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4     You expressly agree to the transfers of personal information described in this Section 5.

  1. Retaining personal information

6.1     This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2     Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3     Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a)      to the extent that we are required to do so by law;

(b)      if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  1. Security of your personal information

7.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2     We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.4     You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

  1. Amendments

8.1     We may update this policy from time to time by publishing a new version on our website.

8.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

  1. Your rights

9.1     You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)      the payment of a fee (currently fixed at GBP 10); and

(b)      the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

9.2     We may withhold personal information that you request to the extent permitted by law.

9.3     You may instruct us at any time not to process your personal information for marketing purposes.

9.4     In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

  1. Third party websites

10.1    Our website includes hyperlinks to, and details of, third party websites.

10.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. Updating information

11.1    Please let us know if the personal information that we hold about you needs to be corrected or updated.

Part 2: Cookies

  1. About cookies

1.1     A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2     Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3     Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

1.4     Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

  1. Analytics cookies

2.1     We use Google Analytics to analyse the use of our website.

2.2     Our analytics service provider generates statistical and other information about website use by means of cookies.

2.3     The analytics cookies used by our website have the following names: _utma, _utmb, _utmc and _utmz

2.4     The information generated relating to our website is used to create reports about the use of our website.

2.5     Our analytics service provider’s privacy policy is available at: http://www.google.com/policies/privacy/.

  1. Blocking cookies

3.1     Most browsers allow you to refuse to accept cookies; for example:

(a)      in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b)      in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c)      in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

3.2     Blocking all cookies will have a negative impact upon the usability of many websites.

  1. Deleting cookies

4.1     You can delete cookies already stored on your computer; for example:

(a)      in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(b)      in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c)      in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

4.2     Deleting cookies will have a negative impact on the usability of many websites.

Part 3: Our details

  1. Data protection registration

1.1     We are registered as a data controller with the UK Information Commissioner’s Office.

1.2     Our data protection registration number is  ZA049791

  1. Our details

2.1     This website is owned and operated by Sarah Ferrell

2.2     We are registered in England and Wales under registration number ZA049791, and our registered office is at 9, Wytherling Close, Bearsted, Maidstone, Kent, ME14 4QB.

2.3     Our principal place of business is at 9, Wytherling Close, Bearsted, Maidstone, Kent, ME14 4QB.

2.4     You can contact us by writing to the business address given above, by using our website contact form, by email to sarah.ferrell@btopenworld.com or by telephone on 01622 631372.

 

Speak with me today or arrange a free initial consultation

01622 631372

info@sarahferrell-equityrelease.co.uk

Sarah Ferrell Equity Release and Mortgage Advice is a trading style of Ferrell Financial Limited an appointed representative of Intrinsic Mortgage Planning Limited which is authorised and regulated by the Financial Conduct Authority.

Ferrell Financial Limited is registered in England and Wales, No. 11192749. Registered Address: 7 Clarendon Place, King Street, Maidstone, Kent, ME14 1BQ.

The information and content within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

The Financial Conduct Authority does not regulate on buy to let mortgages.

If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Intrinsic Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY

Email: complaints@intrinsicfs.com Tel: 0191 241 0700

You can find more information by visiting the Intrinsic Financial Services website: http://www.intrinsicfs.com/contacts

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service http://www.financial-ombudsman.org.uk

Customer Privacy

At Ferrell Financial Limited we respect your privacy and the confidentiality of your personal information.

Who are we?

Sarah Ferrell Equity Release and Mortgage Advice is a trading style of Ferrell Financial Limited an appointed representative of Intrinsic Mortgage Planning Limited which is authorised and regulated by the Financial Conduct Authority.
For further details on the companies in our group, please click here.

What data do we collect and why?

We collect personal information about you when you use our website, contact us about products and services, visit a financial adviser or carry out transactions with us. We collect information that is necessary for the provision of financial advice and administration of the products or services you are seeking, and for legal and regulatory purposes. We also collect and use your personal information where necessary to improve our services, our business processes, and to communicate with you. For the provision of advice we need to collect sensitive information, such as information about your health. To do this, we will ask for your consent.

We will always keep your data safe and secure, and where we share your data with other businesses to fulfil the purposes above we make sure they follow our instructions and keep your data secure. We will never sell your data, and we will not send you communications about unrelated services without your consent.

Find out more

Our Privacy Notice, holds much more information about how we collect, use and share your personal information. There is also information about the rights you have over your personal data, and how to contact us if you have any questions. Please write to:

The Office of Data Protection,
Intrinsic Financial Services,
Wiltshire Court
Farnsby Street,
Swindon
SN1 5AH

DataGuardian@Intrinsicfs.com
Telephone: 0161 488 3559